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This event is open to HANYS members and non-members.

Providing safe, consistent care for our most vulnerable patients is not easy. And we all know the pandemic has made things even harder.

However, by incorporating high reliability principles into daily routines, leaders and teams can create environments where patients get better care and teams find greater satisfaction in their work — even during unpredictable and high-demand times.

As part of our Commitment to Excellence (C2X™) program, HANYS, in partnership with Safe & Reliable Healthcare, is hosting a Leadership Learning Series focusing on well-being during challenging times. This interactive, three-part leadership development program gives participants proven, practical strategies for improving personal and collective well-being.

Each session will take place from 11:30 a.m. to 12:30 p.m. and explore different well-being related concepts.

Session 1 | Sept. 12 | Exnovation: Building capacity, energy and capability

Exnovation is the process of intentionally removing work that is no longer productive, not effective in improving organizational performance, disruptive to routine operations or does not fit well with the existing organizational strategy, incentives, structure and/or culture. This session will help participants learn what can be changed, eliminated or simplified to reduce extra work while still providing care, and illustrate how this builds capacity, energy and capability. This session will empower participants to exnovate with the goal of reducing burnout and enhancing job satisfaction.

By the end of this session, participants will be able to:

• explain how low-value tasks reduce productivity and well-being, and how exnovation builds capacity by making space for new ideas and the energy to spark curiosity and manage complexity;
• describe how exnovation can support creation of healthy teams that provide better care for patients and families;
• identify your own low-value tasks that are currently part of your day-to-day work; and
• plan your priorities to focus on those tasks that add value to the healthcare organization and support frontline staff.

Key topics to be covered:

• leader’s role in building team capacity, energy and capability;
• successful tactics to engage teams in intentionally removing work that is no longer productive or value added; and
• the do’s and don’ts of exnovation and evaluating its effectiveness.

Post-session activities:

• identify a process to individually and collectively engage teams to adopt a method “stop doing activities that do not add value;” and
• investigate creating a “Break the Rules for Better Care Day.”

Session 2 | Sept. 19 | Embracing personal accountability: It starts with me

In this session, we talk through our shared accountabilities to create a healthy culture that focuses on well being. We will discuss how you can identify your own high reliability skills, behaviors and activities and identify what you should celebrate, where you need to improve and how you can more effectively apply high reliability concepts in your day-to-day-work. This session will empower participants to model behaviors that promote creation of trust, psychological safety and an inclusive and equitable environment of teamwork and collaboration.

By the end of this session, participants will be able to:

• articulate the role of personal accountability in building a culture of trust and psychological safety and what it looks like in practice;
• recognize personal high reliability strengths and weaknesses and identify personal leadership opportunities; and
• model these behaviors for staff across the organization.

Key topics to be covered:

• key components of personal accountability;
• differentiating personality and behavior and the impact on organizational culture;
• non-negotiable mutual respect and psychological safety and impact on organizational culture; and
• personal leadership self assessment grid.

Post-session Activities:

• complete personal leadership assessment; and
• identify personal leadership goals.

Session 3 | Oct. 3 | Building effective relationships: Active listening and appreciative inquiry

In practice, human resource officers treat everyone with respect, set high standards and model behaviors that support a healthy culture and high-functioning teams. In this session, faculty will discuss specific strategies for cultivating trust, inspiring courage, enhancing psychological safety and building collaborative teams. This session will empower participants to collaboratively build consensus and alignment, using appreciative inquiry and active listening to better engage with team members and colleagues with the goal of promoting deeper engagement, work satisfaction and a greater sense of resiliency that will support their team and organization’s high reliability journey.

By the end of this session, participants will be able to:

• explain the importance of specific behaviors that support a healthy culture and high-functioning teams and how these promote deeper engagement, greater work satisfaction, and greater resiliency;
• identify specific strategies that cultivate trust, enhance psychological safety and build collaboration, consensus and connections between individuals and teams;
• apply the concepts and techniques of active listening and appreciative inquiry; and
• apply recognized negotiation methods for resolving conflict.

Key topics to be covered:

• teamwork activities and behavior activities that build effective collaborative teams;
• the art of negotiation addressing interests and positions to build consensus and alignment; and
• common appreciative inquiry questions to engage with individuals and teams.

Post-session Activities:

• use high reliability concepts to evaluate current teamwork activities;
• assess team strengths and opportunities; and
• test an intervention to improve teamwork.

HANYS’ C2X™ program provides a dynamic portfolio of programs designed to support hospital-specific improvement efforts. HANYS members are encouraged to participate in C2X to stay on the cutting edge of healthcare practices and use their combined knowledge, expertise and best practices to achieve healthcare excellence.

Speakers:

Amelia Brooks, MSc, Chief Knowledge & Innovation Officer, Safe & Reliable Healthcare

Allan Frankel, MD, Chief Executive Officer, Safe & Reliable Healthcare

Anne Gallager Peach, RN, MSN, NEA-BC, Chief Clinical Officer, Safe & Reliable Healthcare

Gretchen Ruoff, MPH, CPHRM, CPPS, Executive High Reliability Coach, Safe & Reliable Healthcare

ACCREDITED CONTINUING EDUCATION

Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and the Healthcare Association of New York State (HANYS). AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation for Nursing

AXIS Medical Education designates this continuing nursing education activity for a maximum of 3.0 contact hours.

Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

Quality Professionals

This program has been approved by the National Association for Healthcare Quality for a maximum of 3.0 CPHQ continuing education credits for this event.

Healthcare Executives/ ACHE Qualified Education

ACHE Qualified Education credit must be related to healthcare management (i.e., it cannot be clinical, inspirational, or specific to the sponsoring organization). It can be earned through educational programs conducted or sponsored by any organization qualified to provide education programming in healthcare management. Programs may be sponsored by ACHE, chapters, or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.). You will receive a certificate of completion for a maximum of 3.0 hours.

Click here for full continuing education credit details.

If you have questions regarding registration, please contact Registration Support at learning@hanys.org or 518.431.7867.